Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

88%
84%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Staff was very professional and showed that my best interests were top priority. I asked for a blanket and received a warm one."

"Everyone at the facility was professional, personable and respectful. My procedure was done at the scheduled time - which I greatly appreciated and reflects the efficiency of the staff. I have had procedures done at NSC in the past and continue to do so because of my positive experiences."

"Everything went smoothly and ahead of schedule. All the personnel, from the intake specialist, to the nurses, to the doctors, were very courteous & helpful. They asked a lot of questions about my health & explained everything in detail. Being that I had a colonoscopy, it was as pleasant an experience as one could have under those circumstances."



"Everyone one was terrific! The front desk staff, nurses and the anesthesiologist were all very friendly, kind and professional. And last, but not least, Dr. Fishbein is the best!!!"

"always good .. everyone is always very helpful and courteous . have been coming since I think 2002"

"The staff was wonderful from check-in to check-out!!!!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.